Providing customer support for any product is essential to not only keeping your customers but also when it comes to attracting your customers.
But answering support tickets can be a “drag” and it’s definitely not the most glamorous part of running a business. Here are some tips that will dramatically help you cut down the amount of time it takes to provide World Class Support…
Have you ever eaten at a restaurant or cafe and had an experience you couldn’t forget?
Perhaps it was the delicious food or great service.
Or maybe it was a bad experience that left you with a “bitter” taste in your mouth.
Either way, one thing is for certain – you probably told someone about it.
Here’s an example…
Recently my wife and I had lunch at one of our local cafe’s. So the question is, was it a good experience or bad experience? Read on to find out…
Every year for my wife’s birthday we go out to a really nice steakhouse.
She loves steak and it’s become a little tradition.
The two of us go back and forth joking all day long as far as what kind of steak we are going to get and inevitably, our mouths are watering before we even walk into the restaurant.
However, recently, we almost had a bad experience but we were pleasantly surprised with how the restaurant handled the situation and now we can’t stop telling everyone about it. It’s a wonderful example of how great customer service can turn a negative into a positive marketing event.
Take a look… Read the rest of this entry »
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